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Find clear answers about WOSENTE products, wholesale orders, screen and battery options, OEM/Brand Distribution, quality control, warranty, packaging and global shipping.
ORDERING FAQS
1. How to place an order?
2. How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account > My Order after you log in.
3. I'm having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at service@wosente-tech.com
4. Can I change my order?
No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it’s possible do it or make a new order directly.we will ship all your latest orders together.
PRICING & PAYMENT FAQS
1. What is the price and currency?
All of the price are in USD and only for goods value, not including shipping and other cost.
2. Which payment options are available?
We currently accept PayPal as methods of payment only. We are working towards accepting credit card payments and bank remittance directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.
PRICING & PAYMENT FAQS
1. Where is my product ship from?
All of products are ship from China.
2. How long will it take for my order to arrive?
It depends on the shipping method you choose, if you have requirements for the delivery time, please choose the fastest delivery shipping method (DHL).
3. When my order will be shipped out ?
Normally, we will ship within 2-3 days after the order is processed. Only when the product demand is high or it is out of stock will it take longer.
4. Where can I find my order tracking number?
The tracking number will be updated on your order by shipping code, just view your order you will find it. And you can track it directly on our site.
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TAXES & DUTIES FAQs
1. Who will pay the custom duties or taxes?
It is paid by Receiver. Wosente-tech is responsible for arranging the shipment of your order. However, it’s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.
What’s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.
2. Could you please calculate how much custom charge will I pay in my country?
Sorry we cant calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.
Note
To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.
WARRANTY FAQS
1. What is Wosente-tech warranty?
All products manufactured or supplied by shop.Wosente-tech.tech are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at service@wosente-tech.com for return/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.
2. When will my goods out of warranty?
(1) Expired under warranty.
(2) No Wosente-tech QC mark.
(3) Damaged due to improper handling, such as water damage, improper installation leading to damage to the flexible cable, screen damage, scratches, or frame damage.
RETURN / REFUND / EXCHANGE POLICY FAQS
1. What is the process of return/refund/exchange products?
Wosente-tech accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.
Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform Wosente-tech.
B. Damaged package/product after confirmation of the receipt: take a photo and contact Wosente-tech within 7 days of the receipt. Wosente-tech will offer a solution after negotiation with the Courier (return or exchange).
2. For quality problem of products received
Take a photo and contact Wosente-tech for return&refund or replacement.
3. For returns of wrong products ordered by the customer or problems not related to Wosente-tech
Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.
4. For incorrect products received
Take a photo and contact Wosente-tech immediately. Once confirmed, we will rearrange the shipment as soon as possible.
Note: The customer is responsible for shipping costs for returns.
5. What address should I send my return to?
When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.
6. Is it necessary to offer tracking number for the returned item?
Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.
Product range and compatibility
1.What mobile phone products does WOSENTE supply?
WOSENTE supplies mobile phone screens, batteries, charging accessories, flex cables, cameras, lenses, back covers, mid-frames, speakers, earpieces, SIM card trays, buttons, as well as professional repair and testing tools.
2.Which mobile phone brands does WOSENTE support?
Available products cover major brands such as Apple, Samsung, Motorola, Xiaomi, Redmi, OPPO, vivo, realme, HONOR, Huawei,TCL,ZTE, LG and other selected brands. Exact availability depends on the product and model.
3.Do you supply parts for tablets, watches and laptops?
Yes. Selected screens, batteries and replacement parts are available for tablets, smart watches and laptops. Please send the exact model for confirmation.
4.How do I confirm the correct part for my device?
Please provide the accurate brand, model, regional version, photos of accessories, and required quality. Differences in motherboard code, production batch, and system version may affect compatibility.
5.Can WOSENTE recommend a suitable quality level for my market?
Yes. Tell us your target market, customer group, expected quality, warranty requirement and target price, and we will recommend suitable product options.
mobile phone screen
1.What types of mobile phone screens are available?
WOSENTE supplies LCD, In-Cell, ORIGINAL,OLED and selected Service Pack screens. Options vary by brand, model, quality level and stock.
2.What is the difference between LCD, In-Cell and OLED screens?
LCD uses a display panel with a separate backlight. In-Cell integrates the touch layer into the display structure, while OLED uses self-emitting pixels for deeper contrast and different display performance.
3.Do you supply screens with frames and without frames?
Yes. Framed or frameless options are available. Framed screens simplify installation, while frameless screens require additional assembly.
4.What screen quality grades can I choose?
Available options may include original-material assemblies, compatible-material assemblies, OEM configurations, In-Cell, OLED, cover-glass replacement and selected original or Service Pack products.
5.Can selected iPhone screens support True Tone or reduce system messages?
Selected iPhone screen solutions may support True Tone restoration, IC-related processing or configurations designed to reduce system messages. Results depend on the model, system version, transferred components and installation process.
6.How are WOSENTE screens tested?
Screen testing may include appearance, dimensions, brightness, color, resolution, touch response, three-finger operation, polarization, installation fit, compatibility and aging stability.
7.Should I test a screen before permanent installation?
Yes. Connect and test the screen before removing protective films, applying adhesive, bending the flex cable or completing final assembly. Check display, touch, brightness, color, connectors and relevant functions.
8.How should mobile phone screens be stored?
Store screens in a clean, dry and anti-static environment. A controlled temperature and humidity help reduce moisture, oxidation, static electricity and material deformation.
mobile phone battery
1.What mobile phone battery options does WOSENTE supply?
WOSENTE offers original batteries and replacement batteries for iPhone, Android phones, tablets, watches, and laptops.
2.Do you offer standard-capacity and high-capacity batteries?
WOSENTE replacement batteries may be available in standard-capacity and higher-capacity options for selected models. Original batteries are supplied according to their original rated capacity.
3.What is a diagnostic-compatible iPhone battery?
A diagnostic-compatible battery is designed to support specified battery-information or system-reading functions after installation. Results depend on the device model, system version, installation method, transferred components and calibration.
4.Can an iPhone replacement battery show battery health or reduce pop-up messages?
Selected battery solutions may support battery-health reading or reduced pop-up messages. The exact function must be confirmed for the specific model and system version before ordering.
5.Do you supply finished batteries with flex cables?
Yes. Selected models are available as finished battery assemblies with the required flex cable or control components. Availability depends on the model and quality option.
6.How are mobile phone batteries tested?
Battery inspection may include appearance, dimensions, weight, voltage, charging performance, protection functions, compatibility and product-specific aging tests.
7.What protection functions are checked on batteries?
Applicable tests may include overcharge, over-discharge, overcurrent and short-circuit protection. The exact test items depend on the battery design and model.
8.How long is the warranty for WOSENTE batteries?
Eligible mobile phone batteries supplied by WOSENTE are generally covered by a 12-month limited warranty for verified manufacturing defects, subject to the warranty conditions and exclusions.
mobile phone battery
1.What mobile phone repair parts are available?
We supply charging port assemblies and charging boards, flex cables, camera modules, camera lenses, back covers, middle frames, speakers, earpiece speakers, vibration motors, SIM card trays, buttons, antennas, cover glass, touch panels, and other small repair parts.
2.What mobile phone repair tools does WOSENTE supply?
WOSENTE supplies precision hand tools, soldering rework stations, screen refurbishment equipment, microscopes, battery repair tools, screen repair tools, testers, and power supplies.
3.How do I confirm repair-part compatibility?
Provide the exact device model, required part, connector or flex-cable photo and regional version where relevant. Small differences in connectors, mounting points and production batches can affect installation.
4.Are repair parts and tools tested before shipment?
Yes. Repair parts are checked according to appearance, connector type, installation fit and intended function. Tools and equipment are checked according to their applicable functions and performance requirements.
5.Do repair parts have a warranty?
Eligible replacement parts are generally covered by a 12-month limited warranty for verified manufacturing defects when correctly matched, installed and used.
Service Pack Screen
1.What is a Service Pack phone screen?
A Service Pack screen is an original-product category supplied for selected brands and models, usually in original or service packaging. The exact source, model and packaging condition should be confirmed before ordering.
2.Which Service Pack screen brands are available?
Selected Service Pack screens may be available for Samsung, iPhone, Xiaomi, Redmi, realme, Huawei and other supported models. Availability changes according to source and inventory.
3.Do Service Pack screens support system updates?
Our Service Pack screens are designed for stable compatibility across supported models and continue to work normally after system updates, with reliable display, touch and related screen functions.
Still Have Questions ?
Send us your product list, models, quality requirements and quantities. Our team will help confirm the suitable products, warranty terms, packaging and shipping solution.
