Contact WOSENTE

1. How do I place an order?

2. How do I check my order status or view my orders?

After logging in, you can view the status and details of your current and previous orders by going to "My Account" > "My Orders".

3. What should I do if I encounter a problem when placing an order?

If you encounter any problems with your order, our customer service team is always ready to assist you. Please contact us at service@wosente-tech.com.

4. Can I change my order?

No, currently we do not allow changes to orders placed by customers. We suggest you contact us to confirm whether changes are possible, or simply place a new order. We will ship all your latest orders together.

1. What are the prices and currencies?

All prices are in US dollars and include only the value of the goods; shipping and other charges are not included.

2. What payment methods are available?

We currently only accept PayPal. We are working to add credit card and bank transfer options in the future. Please stay tuned for updates. We apologize for any inconvenience this may cause.

1. Where will my products be shipped from?

All products are shipped from China.

2. How long will it take for my order to arrive?

This depends on the shipping method you choose. If you have time constraints, please choose the fastest shipping method (DHL).

3. When will my order be shipped?

Normally, we will ship within 2-3 days after the order is processed. It will only take longer if there is high demand or the product is out of stock.

4. Where can I find my order tracking number?

The tracking number will be displayed in your order information. You can find it on the order details page. You can also track your order status directly on our website.

1. Who pays customs duties or taxes?

Shipping costs are paid by the recipient. Wosente-tech handles the shipping of your order. However, you are responsible for paying any customs duties and taxes levied by your country's customs and preparing the necessary clearance documents.

In addition, some countries' customs require importers to provide specific forms of identification before releasing goods. You may also need to provide identification numbers such as a Unique Identifier (UIN), CPF number, Tax ID, EORI number, or Value Added Tax (VAT) number.

2. Can you help me calculate how much customs duty I need to pay in my home country?

Sorry, we cannot calculate this because customs policies vary from country to country. Many countries levy two types of taxes on imported goods: (1) sales tax (value added tax); (2) import duties. These taxes are usually not high, and the amount is calculated based on the value of the goods (sometimes plus shipping costs). On the other hand, many countries do not levy any taxes on certain types of goods or small quantities of goods. It is your responsibility to understand the specific situation in your country.

Note: To ensure prompt delivery by courier companies (such as DHL and UPS) after your goods enter your country or customs union, the courier company may pay any customs duties and taxes payable on your behalf. Once you have paid the full amount of customs duties and taxes to the courier company, the goods will be delivered to you.

What is the Wosente-tech warranty?

All products manufactured or supplied by shop.wosente-tech.tech come with a one-year warranty from the date of purchase to ensure consistent performance. If you discover any defects within the warranty period, please contact us at service@wosente-tech.com for a return, exchange, or refund. Note: To avoid damage caused by human error that may exceed the warranty coverage, please test all products before installation.